Introduction

The business processes described below are configured out-of-the-box using Wattyo product components within the Salesforce platform. This ensures they can be easily adapted to any company with the appropriate customization, guaranteeing a fast and efficient implementation.

The Work Request area in Wattyo covers the management of work orders, from creation to execution and documentation. These processes ensure that technical tasks are assigned, executed, and recorded efficiently, optimizing resource utilization and ensuring traceability of field operations.

Below, the key processes are organized into macroprocesses:

• Work Request Creation and Management
• Work Request Execution and Tracking

The Work Request processes in Wattyo are designed to optimize work order management, ensuring that technical tasks are assigned, executed, and documented efficiently.

The integration with Salesforce enables centralized task management for field operations, ensuring traceability and SLA compliance.

Thanks to its flexibility, these processes can be adapted to the specific needs of each company, optimizing operations and enhancing the customer experience.