Introduction

The business processes described below are configured out-of-the-box using Wattyo product components within the Salesforce platform. This ensures they can be easily adapted to any company with the appropriate customization, guaranteeing a fast and efficient implementation.

The Switching area in Wattyo covers:

• Management of retailer and distributor changes.
• Communication with market operators.
• Administration of messages and responses in switching processes.

These processes ensure regulatory compliance, integration with different communication protocols, and automation of requests and responses.

Below, the key processes are organized into macroprocesses:

• Message Processing and Comunication
• Response Reception and Processes
• Disconnection, Reconnection, and Traceability Management
• Message Mapping and Construction
• Detailed Message Logging and Auditability

The Switching processes in Wattyo are designed to ensure efficient and automated management of retailer or distributor changes.

The integration with Salesforce optimizes message traceability, ensures regulatory compliance, and enhances operational efficiency in the management of requests and responses.

Thanks to the system’s flexibility, these processes can be adapted to the specific requirements of each company, ensuring seamless and reliable communication with distributors and market operators.