Introduction

The business processes described below are configured out-of-the-box using Wattyo product components. This ensures they can be easily adapted to any company with the appropriate customization, guaranteeing a fast and efficient implementation.

The out-of-the-box proposal for the Customer Service area with the components of the Wattyo suite encompasses various processes designed to enhance the customer experience and optimize the management of their needs. Below are the key processes organized into macroprocesses.

Below are the key processes, organized into macroprocesses.

• Customer and Contact Management
• Complains and Request Management
• Billing and Document Management
• Service Monitoring and Quality Control
• Communication Channels and Notifications
• Customer Location and Appointment Mangement

The Customer Service processes in Wattyo are designed to provide an optimal customer experience, enabling efficient and data-driven management.

The integration of these macroprocesses ensures high-quality service and continuous improvement in customer care.