Contract Termination and Administrative Changes

This process covers contract termination, as well as the management of documentation quality and backoffice administrative tasks.

Contract Termination

Manages the cancellation of supply contracts either at the customer’s request or upon completion of the contracted period.

Includes validation of cancellation conditions, settlement of outstanding balances, and customer communication regarding the disconnection process.

Documentation Quality Assurance

Verifies the quality of documents associated with contracts, ensuring they are complete, accurate, and compliant with legal regulations.

This process is crucial for audits and regulatory compliance.

Integrated with Wattyo Process Engine (WPE), allowing the automated assignment of document review tasks through Work Requests.

Backoffice Tasks for Contract Management

Requests related to vulnerable customers

Covers the administrative management of contracts, including request tracking, record updates, and support for other departments.

Can be integrated with WPE to structure internal workflows, such as:

• Rejection management

• Document quality control