Response Reception and Processes

This process covers the management of distributor responses and their integration into the system.

Distributor Response Reception and Processing

Manages responses to submitted requests and unilateral communications from the distributor.

Integrates with Wattyo WPE to ensure seamless response processing.

Maps response data for proper interpretation and storage in the system.

Supports XSD file uploads for the automatic generation of mapping structures.

Rejection and Acceptance Management

Analyzes request rejections and coordinates corrective actions.

Integrates with Wattyo BPE to standardize rejection handling procedures.

Enables automated rejection resolution models, with or without resubmission of requests.

Records accepted requests to ensure traceability and control over successful changes.

Incident Management

Handles incidents with the distributor and monitors their processing status.

Logs communications with the distributor and tracks response times.

Coordinates with internal processes to prevent delays in retailer or distributor changes.