Payment and Debt Default Management

This process oversees the monitoring of overdue accounts and the administration of corrective actions.

Payment Default Management

Manages overdue accounts by sending automated reminders to customers.

Applies late fees and service restrictions in cases of non-payment.

Debt Restructuring and Payment Plans

Creates structured payment plans to facilitate debt recovery.

Defines flexible repayment terms, including interest calculations and automated adjustments within Salesforce.

Unpaiment Management

Supported by Wattyo Business Process Engine (BPE) the unpaiment process can be easily managed by the customer service team.

Automated alerts are generated for the customer service team to take action on the unpaiment.

Procedures automatically applied for each unpaiment case.

Integration for Service Disconnection and Reconnection

Handles service suspensions in cases of non-payment through integration with Switching.

Implements automated rules to restore service once the payment has been settled.