Communication Channels and Notifications

This process manages customer communication channels and the notification of relevant events.

Customer Interaction Channels

Wattyo Notification Manager provides preconfigured components for integration with the most commonly used providers (Email, SMS, WhatsApp, etc.).

• Manages configured communication channels for each customer.
• Identifies priority and preferred channels, ensuring a seamless omnichannel experience.

Customer Notifications

Automates the sending of alerts and notifications to keep customers informed about important service events, such as billing, contract changes, or request updates.

Wattyo Notification Manager ensures traceability of all customer communications, allowing for event tracking (received, opened, marked as read, etc.).

Implements automated error control, automatic reprocessing, and customizable handling of failed notifications, all of which can be integrated with Wattyo BPE.

For more detailed information on notifications, visit Notification Manager.

Customer Alert Management

Manages the delivery of critical alerts and urgent notifications to ensure that important information reaches customers at the right time.

Configurable customer event control, integrated with Wattyo Notification Manager, to deliver communications through the preferred channel.